Troubleshooting

How it works

Start with the visible symptom, page, time and request or support ID. These identify the failing action without exposing your private work.

What to do

1. Check that your session is active and the intended workspace is selected.
2. Check role, plan allowance, processing mode and visible service status.
3. For files, inspect processing state; for Code, inspect connection and validation messages.
4. Use a safe retry only when offered. Contact support@yasnora.ai with redacted diagnostics if it persists.

What to check

Never include credentials, private prompts or source documents in a routine report. Do not repeatedly submit actions that may have already modified an external system.